{"id":39111,"date":"2022-04-29T22:30:20","date_gmt":"2022-04-29T17:00:20","guid":{"rendered":"https:\/\/presskitaquat.com\/?p=39111"},"modified":"2022-04-29T22:30:20","modified_gmt":"2022-04-29T17:00:20","slug":"omg-the-best-lunacycle-ever","status":"publish","type":"post","link":"https:\/\/presskitaquat.com\/english\/omg-the-best-lunacycle-ever\/","title":{"rendered":"OMG! The Best lunacycle Ever!"},"content":{"rendered":"<h1>How to submit a complaint<\/h1>\n<p>If you&#8217;re not comfortable making value statements about yourself i. &#8220;Our first tendency is to match our tone to their tone, but you don&#8217;t want to do that,&#8221; says Proffer. For that reason, it is essential to have an active online presence, closely inspect all the mentions, and try to reply to your clients as fast as possible. It&#8217;s all about how you say things. You can also contact Apple Store Customer Service at 852 800 908 988 or visit online Help for more information. 79% of consumers who shared complaints about poor customer experience online had their complaints ignored. There&#8217;s no one size fits all. Knowing how to end a business note or email is an important skill to develop. That feeling of making things easier for someone else really lets me know when I&#8217;ve provided great customer service. What is Customer Service Experience, and why is it important. <\/p>\n<p><img decoding=\"async\" itemprop=\"image\" src=\"https:\/\/www.groovehq.com\/blog\/wp-content\/uploads\/2018\/09\/really-get-to-know-them.png\" width=\"639\" height=\"487\" alt=\"What Zombies Can Teach You About lunacycle\" title=\"The Complete Process of lunacycle\"><br \/>\n<iframe loading=\"lazy\" width=\"638\" height=\"490\" src=\"https:\/\/www.youtube.com\/embed\/mB4vVa7QdMI\" title=\"12 Questions Answered About lunacycle\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<h2>Get help with an item that hasn&#8217;t arrived<\/h2>\n<p>Problems often start in other departments or even with external vendors, whether that&#8217;s because of a faulty product or a service problem. Klanten willen niet altijd om hulp vragen. If you&#8217;re fairly new at resume writing, be sure to bone up on how to write job descriptions for a resume. IF U GET HURT AS A WORKER OR BYSTANDER. Support 7 days a week. After that, I&#8217;ll never use a different rental car company again. But nobody likes to hear the word &#8220;no. @finnegap @CLravioli @CenturyLinkHelp @CenturyLink Lol I am glad I am your go to. I know I would, and I&#8217;m sure many companies do. As organizations grow, so does the pressure on support teams to respond to customer queries and complaints swiftly and satisfactorily. Offering everything from current and savings accounts to mortgages, yes, Virgin Money is a bank. This example featuring how Amazon rates high on customer satisfaction surveys no will help you understand their approach to delivering effective customer service. There&#8217;s also a new business tier of Starlink service. However, these are supported by digital tools. O Programa de P\u00f3s Gradua\u00e7\u00e3o em Sa\u00fade e. Uber&#8217;s spokesperson told Quartz that new hires in the Philippines won&#8217;t affect the jobs of Uber&#8217;s US based support staff. Submit a <a href=\"https:\/\/msbcindia.org\/friends2support-an-android-app-that-allows-access-to-blood-donors\/\">https:\/\/msbcindia.org\/friends2support-an-android-app-that-allows-access-to-blood-donors\/<\/a> notification of batch discharge for non domestic hauled waste. Disclosures should not be hidden or buried in footnotes, in blocks of text people are not likely to read, or in hyperlinks. However, managers have to try to see things from the customer&#8217;s perspective. Or, it could also involve enthusiastically providing information about a product or service. Quotes serve the purpose of instilling visitors with confidence that the purchase they&#8217;re thinking of making is the right decision. As a baseline, companies should provide customer service that is. When this happens, you must handle the situation delicately. This skill is important to ensure customers understand products or services as well as company policies. Shopbop East Dane will contact you with a follow up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Then like us on Facebook and follow us on Twitter. What does all that add up to. However, from behind the customer service desk, I saw someone drop a glass jar of sauce, which shattered on the floor. Often, the best way to solve a customer&#8217;s complaint is simply knowing who and what to ask when a problem crops up. Schembri 2009, cultural aspects e. <\/p>\n<p><img decoding=\"async\" itemprop=\"image\" src=\"https:\/\/blog.happyfox.com\/wp-content\/uploads\/2020\/08\/Customer-Service-Skills-750x410-2.png\" width=\"645\" height=\"490\" alt=\"Best Make lunacycle You Will Read This Year\" title=\"lunacycle Data We Can All Learn From\"><br \/>\n<iframe loading=\"lazy\" width=\"639\" height=\"487\" src=\"https:\/\/www.youtube.com\/embed\/FVI8ZcVqXls\" title=\"lunacycle For Dollars\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<h2>5 Creating self service documentation<\/h2>\n<p>It is characterized by a professional approach and constant, clear communication with the customer throughout. These tools might be a way to help your agents do their job to the best of their abilities\u2013or you might want to think about ways to add automated help to your customer service channels to deliver great customer support too. Plus, get your free credit score. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. \u25ba Answer 1: I like dealing with customers even though many are irritating and irate. Because support jobs are stressful by nature, maintaining a positive attitude is necessary when handling challenging situations and interacting with unhappy customers. Have you ever won an employee of the year or month award. These resources have also massively expanded the ways in which disgruntled customers can spread the word about poor treatment, and the speed with which they can do so. For example, if you&#8217;re creating a senior customer service manager resume, you will be provided with work history examples such as this. For example, with Help Scout, you can. And, it&#8217;s always important to look into the best practices of website design to make sure you follow trends and think of the user. That&#8217;s not an insult; just a reality from hard won experience. It may require a lengthy one. Martin wasn&#8217;t thrilled about my reluctance and pushed harder. With this evidence, I was able to convince others to select a new vendor, improving the service we received and saving the company money. Because you can&#8217;t have happy enthused customers if you don&#8217;t have happy engaged employees. Home > 7 Essential Customer Service Skills And How To Master Them. Keep up the good work. 2 Treat your Team Members the way you want them to treat your Customers. Above everything, they emphasize good customer service not as an act but as a philosophy that drives an entire business to put customers first: at the center of everything you do. With Smart Apply, we&#8217;ll help you find an opportunity, customize your resume, create a matching cover letter, and download your documents. To provide good customer service, keep your eye on the customer, not on the profit. <\/p>\n<p><img decoding=\"async\" itemprop=\"image\" src=\"http:\/\/www.business2community.com\/wp-content\/uploads\/2015\/11\/customer-service-infographic.png-e1446687228871.png\" width=\"645\" height=\"480\" alt=\"The Secrets To Finding World Class Tools For Your lunacycle Quickly\" title=\"5 Secrets: How To Use lunacycle To Create A Successful Business\"><\/p>\n<h2>What Makes Our Resume Builder Great?<\/h2>\n<p>Here is when proactive customer service may come into the picture. Sign up for free newsletters and get more CNBC delivered to your inbox. I rang the restaurant and they sent the order out but the driver decided to have a meal on me. And, even if your customer doesn&#8217;t articulate any specific emotional dilemma, recognize that their reason for contacting you is partly driven by feelings. In your interview answer focus on the following points about providing good customer service. To Bezos, though, there is still room for improvement as he stated: &#8220;We&#8217;re not satisfied until it&#8217;s 100%. The term &#8220;customer experience&#8221; is all the rage these days. I would like to say thanks to you for sharing ways to stand out from the crowd to help you deliver excellent customer service. In 2013, the father of a sick 5 year old boy called Brady wrote to Bungie Studios creators of the Halo franchise after Brady had come out of surgery. One of the way, according to me, that can help quantify what your customers feel about your product\/service is: Ask your customers not just how much they like your product\/service, but also what they didn&#8217;t like. Get together with them and make a list. In November 2017, RBC was added to the Financial Stability Board&#8217;s list of global systemically important banks. Customers want an explanation, but they don&#8217;t need to know all the details. If you want more help succeeding in your interviews, here are two additional free resources to help you. Authenticity is about being natural even if doing so does not come naturally. Communication skills are also interlinked with the ability to use positive language, which is discussed below. How a sentence is phrased can make the difference between sounding kind of like a jerk &#8220;You have to log out first&#8221; and sounding like you care &#8220;Logging out should help solve that problem quickly. Make sure all your staff members can work the cash register and handle cash. With a 164 million Amazon customers, few would argue Bezos as the key architect of building an authentic, customer centric company. So many notes already, would have went into this interview the wrong way. But you can&#8217;t automate every aspect of it. So think about your business from a consumer&#8217;s perspective. An excess of features, baited rebates, and a paucity of the personal touch are all evidence of indifference to what should be a company&#8217;s first concern: the quality of customers&#8217; experiences. 23% of customers who had a positive service interaction told 10 or more people about it. I&#8217;m going to have to assume they got the last digits of my credit card, like they seem to be after. Here&#8217;s what you should know. <\/p>\n<p><img decoding=\"async\" itemprop=\"image\" src=\"https:\/\/i.pinimg.com\/736x\/be\/59\/b2\/be59b22fde87463c88aebe677fefa028--retail-quotes-restaurant-quotes.jpg\" width=\"645\" height=\"490\" alt=\"9 Easy Ways To lunacycle Without Even Thinking About It\" title=\"5 Best Ways To Sell lunacycle\"><\/p>\n<h3>Does your resume pass the test?<\/h3>\n<p>Unfortunately, I haven&#8217;t ever done favors or made exceptions for important clients. Sorry, our deep dive didn&#8217;t help. Verwachtingen overtreffen betekent dat je het tempo van de klant moet bijhouden. &#8220;I had been trying to find new avenues to explore, and after putting myself out there and traveling to more events, making more calls, and building relationships with people around the world, I landed a six figure sale to a corporation on a lead that I sourced myself. Your List of the Most Important Customer Service Skills According to Data Patience. Here are some customer service experience challenges faced by companies. Would you agree that &#8220;The Strategic Sweet Spot&#8221; in a company should be excellent customer service. Being able to close with a customer as a customer service professional means being able to end the conversation with confirmed customer satisfaction or as close to it as you can achieve and with the customer feeling that everything has been taken care of or will be. Uber Driver: Drive and Deliver. Before going into the interview, think about what you consider to be good customer service. &#8220;We are online all day, every day on meetings. In these situations, it helps to have a team of people with some mastery of persuasion so they can convince interested prospects that your product is right for them if it truly is. Your member experience impacts both recruitment efforts for new members and retention rates for current members. That&#8217;s because, through the internet, all a customer needs is a few minutes and they can leave your business damaging reviews and even make their frustrations known to their colleagues, friends, family and the entire world at large through their social media. We then looked at the variety of different types of outsourced customer support and how each of these can help you at each stage of the customer journey, and every stage of your business growth, whichever industry sector you operate in. Customers will perceive this as a service so it must be highly responsive. <\/p>\n<p><img decoding=\"async\" itemprop=\"image\" src=\"https:\/\/i.ytimg.com\/vi\/xuhP_KeXyTY\/hqdefault.jpg\" width=\"650\" height=\"490\" alt=\"15 Lessons About lunacycle You Need To Learn To Succeed\" title=\"What Is lunacycle and How Does It Work?\"><\/p>\n<h3>Earn a degree or certificate online<\/h3>\n<p>Keep in mind, though, that a BPO call center can handle more than simply calls. What is an online community. With more than 872 customer service apps in the Shopify app store, we&#8217;ve evaluated the best options for your and compiled a list of the top 24 you should actually consider. &#8221; interview question correctly and comprehensively. &#8220;What separates those who achieve from those who do not is in direct proportion to one&#8217;s ability to ask for help. For example, if almost all CSAT scores are rising while NPS is falling, you might have missed some crucial aspect of your company with which customers are dissatisfied. When a customer uses a chatbot or email to connect with a company, starting off in a friendly way can provide a feeling of shared humanity even through a screen. They&#8217;re using your product\/service and when you have an issue, it&#8217;s up to you to fix it. I&#8217;ll do my best to help. The neighbor left the package outside the customer&#8217;s house and unfortunately, it soon disappeared. These services are designed for online retailers, brands and wholesalers to act as an extension of their customer service team, taking care of product and delivery queries. In many cases, optimizing processes can save you and your team time and reduce errors. <\/p>\n<h3>Search on the go<\/h3>\n<p>And you nailed it, a single bad experience can really ruin a customer experience strategy, so it&#8217;s important to make sure every customer has a great experience. A company&#8217;s customer service department can fulfill its mandate better by anticipating problems before they arise. Outsourcing your call center gives you the flexibility to scale as needed throughout the year, or as your business grows. Providing the best customer service experience possible doesn&#8217;t mean your customers need to speak to a human. We&#8217;ll be happy to take another look at it. 2009 in their conceptual framework of CX in the retail service context. Different types of customer service include the following. So, doing one to three episodes a week every week has also been great and still true to the binger by giving them more than one episode to watch at a time. Holly Briedis is a partner in McKinsey&#8217;s Dallas office, where Kelly Ungerman is a senior partner; Anne Kronschnabl is an associate partner in the New Jersey office; and Alex Rodriguez is a partner in the Miami office. In Washington state, I get no details on time, distance, or duration of the planned trip until I pick up the customer. And here&#8217;s the good news: when it comes to customer service, you&#8217;re in the driver&#8217;s seat. Now they had enough to bounce around a few services, even convincing my bank to issue them a new copy of my Credit Card. That means they need to intuit not just what went wrong, but also what action the customer was ultimately after. When I arrived at the airport rental desk, the employee informed me there were no vehicles left in stock. If you&#8217;re crafting an entry level resume and you have a bachelor&#8217;s or associate&#8217;s degree, your education should be listed toward the very top of your resume, right below your opening statement. Active listening accelerates communication and understanding, builds trust and respect, and results in the best possible solution that meets and hopefully exceeds customer satisfaction. With Lessonly by Seismic, you&#8217;ll get your customer service trainees up to speed and keep them there. I was transferred to number 1\u2013800 830 5084 and was put on hold for 30 minutes. <\/p>\n<h4>Klantloyaliteit verhogen \u2013 4 essenti\u00eble principes<\/h4>\n<p>They are a shopping search engine where you can buy anything at a low price and check it all out with a single click. Offer and WelcomePending your performance on the interview, our recruiting team will evaluate and make hiring decisions. 51% and up rate of fair or better experiences shows dedication. Learn how to shift to asynchronous communication to create more. 4 times more likely to stay with a company that solves their issues quickly. Consumers are being more lenient with businesses, accepting lower star ratings, and not expecting reviews to be left yesterday. Do not call these people. Here are a few ideas on how to get started. Gelukkig hoeven agents daarvoor niet meertalig te zijn. After implementation, I followed up with an email to check in. If you can not trust a business to take care of its customers, it is even more difficult to trust that business&#8217; agreements with its partners. Ask your employees to keep you apprised of the most common complaints and compliments they receive and strive to do less of the former and more of the latter. It goes beyond customer service; it&#8217;s simple human kindness. However, there are a lot of aspects that need to be taken into consideration while a band has something new to offer to consumers. <\/p>\n<h4>Pratik S<\/h4>\n<p>SEBI Registration No. Call them a customer happiness agent or a technical support specialist, or even a support hero. Can you be too patient with customers. Product designers and managers, looking for ways to growth hack their way to meeting KPIs, can be tempted to trick customers into doing things they might not voluntarily do. We have a zero tolerance approach to any form of abuse towards our people and would ask that you treat our employees with respect. It was a brief encounter, but certainly a memorable one. Regina Borsellino is a NYC based editor at The Muse covering job search and career advice, particularly resume best practices, interviewing, remote work, and personal and professional development. Ans \u2013 My City is Kolkata. Customers always recognize the extra effort, because as of late the extra effort is foregone due to automation. To put it simply, the goal is to ensure the satisfaction of the customer with a particular product or service. Furthermore, if the manager&#8217;s ever required to interact with customers, they must have the communication skills to resolve problems and ensure satisfaction. We call them canned replies. Starlink satellites are already bright enough to confuse people, and their potential to interfere with telescopes is well documented. I loved that the cashier established a connection by referencing something local that we both liked. Say, &#8220;Have a nice day&#8221; or, &#8220;It was nice talking with you&#8221;. Another thing is that Uber eats have way more deals and coupons then any other service. Poor management can doom any customer service operation. Bij een goede klantenservice loop je vooruit op de klant. In order to convey that you know what excellent customer service is all about provide examples from past employment where you excelled at helping and communicating with customers. Use boards and streams in Hootsuite to monitor multiple networks for conversations around your brand. Anything that serves the customer is a customer service experience. However, it does give you a taste for the kinds of questions asked in an interview, as well as insight into the best answers to interview questions. I work well under pressure, and I&#8217;ve never missed a deadline. Simply engaging in a more positive and understanding internal dialogue during testing times can completely change the way you feel and act. Simply put, good customer service is all about creating a relationship with customers and providing them with a friendly and helpful atmosphere. Within a few days, United Air&#8217;s stock plummeted by ten percent, costing the company an estimated 180 million dollars. Het zal je misschien niet verbazen dat het meest gegeven antwoord op deze vraag is. They contacted Amazon by phone, and they don&#8217;t have a recording to give me. I really enjoy working with clients to understand their pain points and creating solutions to solve those issues. Consequently, providing high quality service means being creative and flexible. <\/p>\n<h4>35+ Phone Interview Questions and Best Sample Answers<\/h4>\n<p>Understand and improve customer experience NPS\u00ae. See how many of these key employability skills you have. Peter Shankman, author and business consultant, was ready to board a flight before tweeting &#8220;Hey, @Mortons \u2013 can you meet me at Newark airport with a porterhouse when I land in two hours. Pay the most attention to key touchpoints, but make sure you have a full view of the customer experience, or you risk lapses in service that can really hurt business. Working with remote customer service reps. Investigative personalities tend to shy away from emotional persuasion, and instead build logical, fact based arguments. Customer Service Skills: Proficiency in Zoho Efficient problem solver Patient Consistent. Customer support teams also interact with customers, but they are part of the larger customer service department to answer product related questions and troubleshoot problems when necessary. Sure, taking calls and resolving issues take up much of a customer service rep&#8217;s day. Is there a relatively private place where the customer can try on the footwear and interact with the staff employee without feeling watched or pressured. Advertise with usFor information on all Reader&#8217;s Digest advertising opportunities, please see our media kit. If CX is your customers&#8217; perception of your organization, customer experience management CXM is your strategy for controlling those perceptions. It may be the solution you&#8217;ve been looking for. If you can think of the skills that you have and your interview competition may be lacking, you might win the case pretty quickly. This allows you to mitigate any issues before they reach out to you. Break the ice with customer service games. Unfortunately, providing a great customer service experience is much easier said than done. Het helpt als je technologie alles kan volgen en agenten naadloos tussen communicatiekanalen kunnen schakelen. Plus, your customers will remember how you made them feel. Certified Customer Service Professional National Customer Service Association. Choose the checking account that works best for you. Outsourcing customer service allows companies to re focus their time and resources on other aspects of the business, such as product development, content creation, and sales. <\/p>\n<h5>Graduation Ceremony 2022 Tappy Toes Nursery<\/h5>\n<p>1% of consumers say they don&#8217;t use the internet to find local businesses at all; that&#8217;s an incredible 99% of consumers using the internet to find local businesses. Note: Use positive language, stay cheerful, and always end a conversation after your customer is satisfied with the interaction. If you can, then it is probably a system bug. To prevent that, we do two things. But if you do, this one will be your headache until you land a perfect job as a customer service manager. Want to know how satisfied\u2013or annoyed\u2013your customers are after they have an interaction with your service team. &#8221; When it comes to customer support, it&#8217;s all about prioritizing tasks. Create a custom import to bring work in from excel or tools that aren&#8217;t supported. <\/p>\n<h5>Replacement Processing Fee<\/h5>\n<p>Please find your Zip code here. Some of the groups I&#8217;m in have tens of thousands of people. If you set expectations for when you&#8217;re going to respond i. These brands go the extra mile to take customer support to the next level by offering personalized experiences, amazing perks, and high quality products. When agents have all the customer related information available on their screen, they can initiate context driven personalized conversations. If you add one of these items to your cart and your shipping destination is one of the restricted countries, you will be prompted to remove it before proceeding. They love to talk and understand the value of good communication skills. Maintaining eye contact and watching your body language is also important. Iv Data managementYou need to be comfortable with numbers to report on team performance and customer satisfaction and communicate the same effectively. All other customer service skills pale in comparison to this particular one because if a customer service rep is not listening to the customer they are never going to be able to provide good service. It&#8217;s therefore essential to understand this difference and divide your workforce accordingly. But you, and your employees, need to be flexible enough to make exceptions from time to time. I enjoyed working with my tutor and my RStudio problems. In this article, we&#8217;ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. Plus, greater customer satisfaction leads to longer loyalty. Engage and solve should be familiar steps for customer service professionals; however, the enhance and inspire steps are where the customer service professional has the opportunity to naturally and authentically position new solutions to open doors that result in immediate or future sales. Only one outage in years and it was Rogers fault. FURTHER READING: Mastery Customer Experience: Strategy, Metrics, Research. <\/p>\n<h6>News and Press<\/h6>\n<p>Service is set to change globally as countries adopt new ways to please their customers. Weekly Groove tips right in your inbox. HAPPY BIRTHDAY: Quinn Bradlee 4 0. The point about positivity and negativity comes back as well. Its such an easy way to provide great customer service. To help you learn more about customer satisfaction and what you can do to increase customer satisfaction at your company, check out the following resources. And, if you&#8217;re able to increase your customer retention by just 5%, you can increase your profits by 25%. The SkillsYouNeed Guide to Interpersonal Skills. In this case the interviewer would just like to see if you would make a good fit into the company&#8217;s atmosphere and culture. Firstly, in the &#8216;Experience Economy&#8217;, the idea is that the value of the experience in dealing with a business goes way beyond their products and indeed pricing and into the total experience. Above everything, they emphasize good customer service not as an act but as a philosophy that drives an entire business to put customers first: at the center of everything you do. Which metrics should you be tracking, and what strategies should you put in place. We&#8217;ve got you covered. Alternatively, if you wish to close an Instant Access savings account or a Cash ISA, you can write to. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to submit a complaint If you&#8217;re not comfortable making value statements about yourself i. &#8220;Our first tendency is to match our tone to their tone, but you don&#8217;t want to do that,&#8221; says Proffer. For that reason, it is essential to have an active online presence, closely inspect all the mentions, and try to [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[9852],"tags":[],"class_list":["post-39111","post","type-post","status-publish","format-standard","hentry","category-breaking"],"_links":{"self":[{"href":"https:\/\/presskitaquat.com\/english\/wp-json\/wp\/v2\/posts\/39111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/presskitaquat.com\/english\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/presskitaquat.com\/english\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/presskitaquat.com\/english\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/presskitaquat.com\/english\/wp-json\/wp\/v2\/comments?post=39111"}],"version-history":[{"count":1,"href":"https:\/\/presskitaquat.com\/english\/wp-json\/wp\/v2\/posts\/39111\/revisions"}],"predecessor-version":[{"id":39112,"href":"https:\/\/presskitaquat.com\/english\/wp-json\/wp\/v2\/posts\/39111\/revisions\/39112"}],"wp:attachment":[{"href":"https:\/\/presskitaquat.com\/english\/wp-json\/wp\/v2\/media?parent=39111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/presskitaquat.com\/english\/wp-json\/wp\/v2\/categories?post=39111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/presskitaquat.com\/english\/wp-json\/wp\/v2\/tags?post=39111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}